It goes without saying that a customer’s ability to easily communicate with a business is key to the growth of that business. However, an issue for many small businesses is the often prohibitive cost of a professional grade telephone system. Many businesses, particularly those that are new and/or small, simply don’t have the capital required to install, implement and maintain an easy-to-use traditional PBX telephone system that also presents a professional image to the public. A hosted PBX system, however, cuts through the cost issue and provides a reliable, affordable and professional alternative that puts small businesses on an even playing field with their larger competitors. But, just what is a hosted PBX system?
So What Exactly is Hosted PBX?
A hosted PBX system is a telephone service that allows the end user to make and receive telephone calls using their existing telephones, so there is no need to install any of the expensive equipment associated with traditional business telephone services. That is because any required hardware is housed offsite at the provider’s location. It is also where the equipment and service is maintained. The provider routes all of the businesses incoming and outgoing calls through the internet, rather than traditional landlines.
The hassle free set up and offsite maintenance are just two of the many benefits associated with hosted PBX service. For small businesses, the perks are many. Here are just a few.
Control Your Company Image
The image that a business projects is significant to its bottom line. If customers get a sense that the business they are patronizing isn’t projecting a professional image then they will not feel confident in dealing with them, and may take their business (and their money) somewhere else. It is particularly regrettable for small businesses that are attempting to grow while at the same time competing with much larger businesses, because the loss of customers impacts them more directly than it does their big business counterparts.
Fortunately, a hosted PBX telephone service offers features that will help a small company project a more professional ‘big business’ image to its clients. With features such as customizable auto attendants and hold music, a small business can tailor its public image in nearly any way it wishes.
Hosted PBX Saves You Money
Not only do hosted PBX service providers offer telephone features to small businesses that will help them present a more professional image to their clients, but they do it for a lot less money than traditional PBX services. The initial cost savings of setup are nominal compared to traditional hardware-based systems. The subscribing business also has no ongoing maintenance costs, as all maintenance is done offset by the service provider.
Small businesses also save a significant amount of money on monthly service charges. Of course, each hosted PBX service provider charges different rates and offers different packages, but a business can save 50% or more on ongoing telephone service expenses by using a hosted PBX service provider versus a traditional PBX provider.
When a company’s telephone system is virtual, its employees can work from just about anywhere, even internationally. Since all incoming and outgoing calls are routed through the internet, a hosted PBX system offers flexibility of use that is unmatched by standard telephone systems. That translates to great mobility and lower overhead costs for small businesses.
Instead of employees being tied to one location because of hard-wired landlines, they can have their calls routed to their home phones, cell phones, conference rooms, or even their computers or tablets. Yes, since it is an internet-based service, hosted PBX allows employees to make and receive calls using any number of devices.
As a business grows, its telephone system should be able to seamlessly grow with it. Since hosted PBX is an internet-based service, there is virtually no limit to the number of incoming and outgoing lines a business can have assigned to it.
If a small business is considering expansion, the hosted PBX system can also provide telephone numbers in different geographic areas. For example, if a company wants to develop a presence on the East Coast, but it is located on the West Coast, the hosted PBX provider can simply set up virtual numbers using the area codes and prefixes where the business would like to establish its presence. Setting up a virtual office anywhere is easy and cost-effective with a hosted PBX telephone service.
Any small business looking for efficient ways to grow simply can’t go wrong with a hosted PBX telephone system. Hosted PBX services offer flexibility, they seamlessly grow along with the company, and they help businesses establish a professional presence in the communities they serve. All of this is done at significant upfront and ongoing cost savings when compared to traditional PBX systems. If you own a small business, and are looking for ways to maximize your growth potential without going broke doing it, look into hosted PBX system providers for your business telephone communication needs.